Fixing a Hidden Friction Point in Payments

Eliminating redundant confirmations to create a more predictable, user-friendly bottom sheet interaction.

Role

Product Designer

Date

June'25

Duration

1 week

Overview

In my initial projects as a product designer, I worked on multiple platform-level initiatives, one of which focused on standardising and templatising bottom sheets across the app. While auditing existing bottom sheets, I identified usability issues in the Select Payment Method bottom sheet a core flow within the app.

Audit Findings

Users had to select a bank and confirm via a CTA within the bottom sheet
The confirmation action immediately redirected users to the payment gateway
Users were given no opportunity to review or edit the amount

The flow introduced unnecessary friction in a critical payment moment. Overall, the experience reduced user control and predictability.

Overview

Audit Findings

Users had to select a bank and confirm via a CTA within the bottom sheet
The confirmation action immediately redirected users to the payment gateway
Users were given no opportunity to review or edit the amount

The flow introduced unnecessary friction in a critical payment moment. Overall, the experience reduced user control and predictability.

Solutioning

I redesigned the interaction to align with expected bottom sheet behaviour and reduce friction. In the updated flow, tapping the preselected bank opens a bottom sheet listing all available bank options. Once a user taps on a bank, the selection is instantly applied and the bottom sheet dismisses automatically, returning the user to the buy screen.

This allows users to: